Refund Policy

Last updated: October 21, 2026

Quick summary

Request a return within 30 calendar days after delivery.
Change-of-mind items must be unused, undamaged, and include supplied accessories.
Contact us before mailing anything. For an approved return, we provide a prepaid return label and the correct return address.
No restocking fee; exchanges are not offered.
Approved-return refunds go to the original payment method within 10 calendar days after receipt and inspection. Banks or providers may take longer to post the credit.

Return eligibility and how to start

Contact us to request a return within 30 calendar days after delivery. A change-of-mind return must be unused, undamaged, and include the accessories supplied with it. Email support@idonz.com or call (859) 235-6935 before sending an item. We will confirm the next steps, provide a prepaid return label for an approved return, and tell you the correct return address. Do not send goods to our business correspondence address unless we instruct you to do so.

Damaged, defective, incorrect, or incomplete orders

Contact us with your order number, a description of the issue, and photos when available. We will review the report and arrange an appropriate remedy. Do not discard or ship the item back until we provide instructions.

Refund timing and method

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

An eligible cancellation before shipment will be refunded to the original payment method promptly. The return-inspection timing above does not apply to an unshipped cancellation.